From account payments to bonus usage and gaming rules—everything you need to know is covered here in detail. Can't find what you're looking for? Reach out to our support team directly.
Every answer is based on real experience — written in plain English, no fine print.
KYC or account verification at 123 Games is typically required at the time of your first withdrawal. It's there to protect you—ensuring no one else can withdraw funds in your name.
What you'll need:
Steps: Log in → Account Settings → KYC Verification → Upload Documents → Submit. Verification typically completes within 24–48 hours. If it's urgent, let us know via live chat — we'll prioritize it.
You have full control over your 123 Games account. Three options are available:
1. Cooling-Off Period (1–42 days): Need a short break from gaming? You can lock your account for anywhere between 1 day and 6 weeks. Go to Log In → Account → Responsible Gaming → Cooling-Off.
2. Self-Exclusion (6 months or permanent): For a longer break, choose self-exclusion. During this period, logging in and making deposits will be completely disabled.
3. Permanently close account: Email us at support@123games.ws or reach out via Live Chat. If you have a remaining balance, make sure to withdraw it before closing your account.
123 Games supports the most popular payment methods in Bangladesh. Full details below:
Important: You must withdraw using the same number/card used for your deposit — withdrawals to a different method are not permitted.
Claiming your 123 Games welcome bonus couldn't be easier — no extra steps required, it's added automatically. Here's how:
Maximum Bonus Amount: Up to ৳10,000. Deposit ৳6,667 and you'll receive the maximum bonus of ৳10,000.
You must complete the wagering requirement before withdrawing your bonus — details below. on the Bonus page See here.
123 Games offers 500+ slot games across a variety of styles and preferences. They can be grouped into five main categories:
Tip: If you're new, start with classic slots. Look for games with a higher RTP (Return to Player) — they give you better value.
An accumulator or serial bet combines 2 or more matches in a single wager. Every selection must win — one loss means the whole bet loses, but if they all come in, the payout is significantly higher.
How to do it:
Example: Match 1 odds 2.0 × Match 2 odds 1.8 = combined odds 3.6. A ৳500 stake returns ৳1,800 if both win.
A word of caution: the more selections you add, the higher the risk. Beginners should start with 2–3.
123 Games displays odds in decimal format — the easiest to work with. Here's how it works:
Winnings = Stake × Odds
What do lower odds mean? Lower odds mean the outcome is more likely (the favourite). Higher odds mean it's less likely — but the payout is bigger if you win.
On 123 Games, alongside decimal odds you can also view fractional (e.g. 3/2) and American (e.g. +150) formats — change your preference in Settings.
Using 123 Games often raises a lot of questions—how long does a bKash deposit take, can you withdraw without completing KYC, what are the bonus terms, and what's the difference between slots and crash games? This FAQ page is built to give you clear, straightforward answers to all of that.
We've noticed that most users need help with the same 7–8 topics — payments, bonuses, accounts, and gaming. This FAQ focuses on exactly those areas, with real numbers and clear steps in every answer — no vague responses.
Online gaming in Bangladesh is nothing new, but finding solid English support has always been a challenge. 123 Games set out to change that — with clear guidance at every step, from registration to withdrawal. This FAQ is part of that commitment.